Terms of Service

Photography and Video Terms of Service

Business name: SegnaTech Limited
Trading as: SegnaStudio
Registered address: Portland House, Belmont Business Park, Durham, DH1 1TW
Email: brad@segnastudio.co.uk
Phone: 07395166509
Website: www.segnastudio.co.uk

Effective date: 06 March 2026

1. About these Terms

These Terms of Service apply to all photography and videography services, bookings, digital deliveries, galleries, albums, print orders, and related products or services supplied by SegnaTech Limited trading as SegnaStudio ("we", "us", "our") to the client named in the booking, proposal, invoice, contract, questionnaire, or order confirmation ("you", "your", "Client").

These Terms apply whether you book through our website, Pixieset booking site, Studio Manager, invoice link, gallery, email, social media, or in person.

By paying a booking fee, signing a contract, placing an order, or otherwise confirming a booking with us, you agree to these Terms.

If any service-specific contract, proposal, or quotation we issue contains terms that conflict with these Terms, the service-specific document will take priority to the extent of that conflict.

2. Our Services

We provide professional photography and/or videography services, which may include:

portrait, family, event, wedding, commercial, branding, product, and lifestyle photography;
filming, highlight films, short-form video, reels, behind-the-scenes content, and edited video deliverables;
online booking, scheduling, invoicing, questionnaires, contracts, and payment collection through Pixieset or connected systems;
image and film delivery through online galleries, download links, USBs, cloud folders, or other agreed delivery methods;
albums, wall art, prints, frames, digital downloads, and other products offered through our store or gallery.

All services are subject to availability, suitability of location and conditions, and our acceptance of the booking.

3. Booking and Contract Formation

A booking is not confirmed until we have accepted it and, where requested, received:

a completed booking form or written confirmation;
any required signed agreement or acceptance of these Terms; and
the booking fee or retainer stated in your proposal, quote, invoice, or booking page.

We reserve the right to decline a booking at our discretion before confirmation.

Once confirmed, your booking secures the agreed date, time, and services and may mean we turn away other work for that date.

4. Prices and Payment

All prices are as stated in our quotation, proposal, booking page, invoice, gallery store, or other written confirmation. Prices may be stated as inclusive or exclusive of VAT, depending on our business status.

Unless otherwise agreed in writing:

the booking fee / retainer is due at the time of booking;
the remaining balance is due by the date stated on the invoice or contract;
we are not required to attend, commence work, edit, deliver, upload, or release final images, films, downloads, or products until all due sums are paid in full.

Late payments may result in delayed delivery, suspension of gallery access, or cancellation of unfulfilled services.

If payment is overdue, we reserve the right to charge reasonable interest and debt recovery costs where legally permitted.

5. Booking Fee / Retainer

Any booking fee or retainer is paid to secure our availability and administration time and is generally non-refundable except where these Terms or applicable law require otherwise.

If your booking includes a consumer cancellation right under applicable law, any refund entitlement will be assessed in accordance with that law and any work already carried out at your request.

6. Consumer Cancellation Rights

If you are a consumer and book at a distance or off-premises, you may in some circumstances have a legal right to cancel within 14 days.

However, where you ask us to begin services during that cancellation period, you agree that:

we may start preparatory work, correspondence, planning, scheduling, questionnaires, consultations, location planning, date reservation, pre-production, editing setup, or other booking administration immediately; and
if you later cancel within the legal cancellation period, we may charge for the proportion of services supplied up to cancellation, where permitted by law.

Where digital content is supplied to you and you expressly request immediate access or download before the cancellation period ends, you acknowledge that your cancellation rights may be affected once supply begins, to the extent permitted by law.

Personalised or bespoke goods, including albums, framed prints, fine art prints, and other custom products made to your specification, may not be cancellable or refundable once production has started, except where required by law.

Nothing in these Terms removes or limits any mandatory consumer rights you have under applicable law.

7. Rescheduling and Client Cancellations

Any request to reschedule must be made in writing as soon as possible. We will try to accommodate a new date, but cannot guarantee availability.

If you cancel a booking:

the booking fee / retainer will usually be retained;
any additional sums already paid may be refunded only to the extent set out in your package terms or required by law;
any non-recoverable costs already incurred by us on your behalf may be deducted or invoiced separately.

If you request a reschedule and we are available, we may transfer payments already made to the new date once only. Additional reschedules may be treated as a cancellation and new booking.

For weddings, events, and date-specific bookings, last-minute cancellations are especially likely to result in limited or no refund because of the loss of the date and work already undertaken.

8. Our Right to Reschedule or Cancel

In the unlikely event that we need to cancel or reschedule due to illness, injury, emergency, severe weather, unsafe conditions, venue restrictions, equipment failure, transport disruption, force majeure, or another cause beyond our reasonable control, we will try to:

agree a new date; or
provide a suitable replacement professional where appropriate and available; or
refund sums paid for any services we cannot provide.

Our liability for cancellation by us will be limited to the amount paid for the affected services, except where the law provides otherwise.

9. Client Responsibilities

You agree to:

provide accurate booking information and keep us informed of relevant changes;
obtain any permissions required for the shoot location, venue, landowner access, commercial filming consent, or participation of minors where needed;
ensure a safe working environment for us and any assistants or second shooters;
ensure key participants arrive on time and cooperate reasonably;
tell us in advance about any important moments, people, shots, access issues, cultural requirements, or restrictions;
ensure that anyone attending the shoot or event behaves safely and respectfully.

We are not responsible for reduced coverage or missed content caused by lateness, non-cooperation, venue restrictions, poor weather, third-party interference, lack of permissions, or instructions from guests or venue staff.

10. Creative Approach and Artistic Discretion

You acknowledge that our work is delivered in our professional style and creative judgment.

This includes discretion over:

equipment and shooting methods;
poses, composition, lighting, framing, audio capture, and direction;
the number of images or clips taken;
selection of final images or footage;
editing style, colour grading, retouching approach, cropping, sound design, and final formatting.

Unless expressly agreed in writing, we do not guarantee the delivery of any specific image, pose, clip, background, person, moment, or quantity beyond any minimum expressly stated in your package.

Unedited RAW files, project files, and unedited video footage are not included unless specifically agreed in writing.

11. Coverage Limits and Conditions

We will use reasonable skill and care to provide the services. However, image and audio quality may be affected by factors outside our control, including weather, lighting, venue rules, time delays, background noise, guest obstruction, restricted movement, or technical conditions at the location.

For live events, weddings, and documentary-style coverage, some moments may be impossible to capture exactly as anticipated.

12. Delivery Times

Estimated turnaround times are provided as guidance only unless we expressly guarantee a deadline in writing.

Delivery may be made in stages, for example preview images, sneak peeks, final gallery delivery, and product fulfilment.

Any stated delivery time will be extended where delay is caused by client late responses, non-payment, requested changes, force majeure, supplier delays, or circumstances outside our reasonable control.

13. Galleries, Downloads, and Pixieset Delivery

Where we deliver through Pixieset or an online gallery:

gallery access may be protected by email verification, PIN, password, or direct link;
gallery expiry dates, download limits, favourites, hidden images, and store pricing may apply as shown in the gallery or order page;
you are responsible for downloading and safely backing up your purchased or included digital files before gallery expiry;
we may archive, delete, or remove galleries after the stated expiry date or, if no date is stated, after a reasonable period.

We recommend that you download and create at least two backups of all delivered files promptly after delivery.

We are not responsible for third-party platform outages, spam filtering, browser issues, internet access problems, or your loss of files after successful delivery.

14. Image Selection and Editing

Unless your package states otherwise, we choose the final edited images and/or clips delivered.

Basic editing, colour correction, and standard retouching are included only to the extent described in your package. Advanced retouching, body reshaping, object removal, extensive skin retouching, audio repair, subtitles, additional cuts, or revision rounds may incur additional charges.

Any included revision process must be used reasonably and within the timeframe we specify.

15. Prints, Albums, and Physical Products

Prints, albums, wall art, frames, and other products may be fulfilled through professional labs or suppliers chosen by us or integrated through Pixieset.

Product images, paper types, colours, crops, and previews are indicative only. Minor variation may occur between screen display and the final product.

Custom products will only be sent to production once you have approved the relevant selections, design, or order details where approval is part of the process.

You must inspect physical products promptly on delivery and notify us within 7 days if an item arrives damaged, defective, or materially incorrect.

Where a product issue is caused by production fault, transit damage, or our error, we will work with you to arrange an appropriate remedy in line with your legal rights.

16. Store Orders and Fulfilment

Where you or your guests place print or product orders through a Pixieset store or gallery store:

orders are subject to payment authorisation and stock/lab availability;
production and delivery timelines are estimates only;
shipping charges, taxes, customs duties, or import charges may apply depending on destination;
we are not responsible for delays caused by couriers, customs, incomplete shipping details, or events outside our control.

Title in goods passes on full payment, but risk in goods passes on delivery unless the law states otherwise.

17. Copyright and Ownership

We retain copyright and all intellectual property rights in all photographs, videos, audio, clips, edits, previews, designs, and other content we create, unless we expressly transfer those rights in writing.

Your booking gives you only the usage rights expressly stated in your package, contract, invoice, gallery, or licence terms.

Unless otherwise agreed in writing, personal clients receive a non-exclusive, non-transferable licence to use delivered final images and films for private, personal, and non-commercial purposes.

That personal-use licence does not permit:

resale, relicensing, or commercial exploitation;
submission to suppliers, publications, brands, or competitions for commercial purposes without our written permission;
alteration by filters, heavy edits, screenshotting, AI manipulation, or removal of watermarks or metadata where present;
copying or downloading proofs, watermarked previews, or unpurchased images.

Commercial clients may be granted a separate written licence setting out the approved business use, territory, duration, media, campaign, exclusivity, and any restrictions.

18. Social Media and Credit

You may share delivered final images and clips on personal social media for personal-use purposes, provided they are not materially altered and any credit request we have stated is respected where reasonable.

Where practical, we appreciate a credit to @Segnatechmedia or SegnaStudio.

We may use delivered work, previews, behind-the-scenes content, or excerpts for our portfolio, website, Pixieset galleries, social media, competitions, awards, studio samples, and marketing unless you have asked us in writing before the shoot not to do so and we have agreed.

If privacy is especially important for your booking, please tell us before confirmation so we can agree any usage restrictions in writing.

19. Client Content and Music / Third-Party Materials

If you provide logos, mood boards, shot lists, reference material, music, graphics, or other content, you confirm that you have the right to provide it and grant us permission to use it for your project.

We are not responsible for any claim arising from materials supplied by you without the necessary rights or permissions.

Where music licensing is relevant for video projects, we will use appropriately licensed music only within the scope agreed. Separate commercial, advertising, broadcast, or platform-specific music licences may require additional fees.

20. Drone, Venue, and Third-Party Restrictions

Any drone, aerial, venue, church, registrar, entertainment, or commercial-location filming is subject to legal restrictions, permissions, safety requirements, weather, and site rules.

We are not responsible for any missed footage or altered plans where access or filming is restricted by a venue, officiant, authority, supplier, or safety concern.

21. Data Protection and Privacy

We process personal data in accordance with applicable data protection law and our Privacy Policy.

This may include names, contact details, booking information, questionnaires, event details, image and video content, payment records, correspondence, and gallery activity where relevant to providing our services.

We may use trusted third-party providers, including Pixieset and payment processors, to manage bookings, contracts, invoices, payments, questionnaires, and gallery delivery.

You are responsible for ensuring that any people whose personal data you provide to us have been informed appropriately where required.

Because photographs and video recordings can identify individuals, they may constitute personal data depending on the context. We recommend that any private event client makes attendees aware that photography or filming will take place where appropriate.

22. Archiving and File Retention

We may, but are not obliged to, retain backup copies of delivered images, video files, and project materials after delivery.

Unless we expressly agree a longer archive period in writing, we may delete RAW files, footage, edited files, project files, and galleries after a reasonable period.

You should not rely on us for long-term storage. Once files are delivered, you are responsible for maintaining your own backups.

23. Complaints and Quality Issues

If you are dissatisfied, please contact us promptly with full details.

We ask that any concerns about services be raised within 14 days of delivery, and any physical product issue within 7 days of receipt, so that we can investigate while records are current.

Nothing in this clause limits your legal rights or remedies.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that the law says cannot be excluded.

Subject to the above, our total liability arising out of or in connection with any booking, order, or services shall not exceed the total amount paid by you for the relevant services or products giving rise to the claim.

We are not liable for:

indirect or consequential loss;
loss of profit, revenue, business, opportunity, or goodwill in consumer bookings only to the extent such exclusion is legally permitted and, in business-to-business bookings, to the fullest extent permitted by law;
losses caused by inaccurate information, late arrival, non-cooperation, venue restrictions, force majeure, third-party supplier failure, or your failure to download and back up delivered files.

This clause is subject at all times to your mandatory statutory rights.

25. Force Majeure

We are not responsible for delay or failure to perform where caused by events beyond our reasonable control, including severe weather, flood, fire, epidemic, government restrictions, war, civil unrest, transport disruption, venue closure, utility failure, supplier failure, or serious illness or injury.

In such cases, we will try to mitigate the impact and agree a fair next step with you.

26. General

We may update these Terms from time to time. The version that applies to your booking will usually be the version in force on the date your booking is confirmed, unless we notify you of a required change.

If any part of these Terms is found unenforceable, the remaining provisions will continue in full force.

A person who is not a party to the contract has no right to enforce it except where the law states otherwise.

27. Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales.

If you are a consumer, you may also have the right to bring proceedings in the part of the UK where you live. If you are booking with us in the course of business, the courts of England and Wales shall have exclusive jurisdiction, unless we agree otherwise in writing.

Optional Booking-Specific Add-Ons

These optional clauses can be inserted into individual contracts, proposals, or package terms where relevant:

A. Weddings and Events

Meal break required for coverage over [5] hours.
Overtime charged at £[300] per hour or part hour.
Client to provide a schedule and key contacts at least [10] days before the event.
We are not responsible for restrictions imposed by officiants, celebrants, registrars, venues, or entertainers.

B. Commercial and Branding Work

Usage licence limited to the specific campaign / platforms / duration agreed.
Additional usage, paid advertising, resale, third-party licensing, or white-labelling requires a further written licence.
Client responsible for securing model, property, trademark, and location permissions unless expressly agreed otherwise.

C. Short-Form Video / Content Days

Included number of edited clips: 5.
Included revision rounds: 2.
Delivery aspect ratios / platform formats: 9:16.
Additional edits or reformats charged at £99.

D. Mini Sessions

Session start times are fixed and late arrival reduces shooting time.
Rescheduling is limited and weather decisions are made by us acting reasonably.
Gallery upgrade, extra image purchases, and print store terms apply as shown in the gallery.